5.5 Doors: Garage Overhead Doors

1. Warranty Period

   All new doors and hardware receive 1-year supplier/manufacturer warranty coverage from the initial date of occupancy of the building. Requests for warranty service should be issued to the WUD Warranty Division.

   When a building is sold, the WUD-supplied warranty coverage period will be as described in the contract between WUD and the buyer.

2. Considerations

   • Is the garage attached or detached from the residential structure> Multi-family garages in strata-titled buildings are covered under warranty. Detached garages for single-family homes are not covered under warranty.
   • Did the homeowner perform any alterations, modifications, deletions, or additions (ie. motor installation) to the garage door system? Such actions may void the warranty.
   • Are there signs of force or damage that led to the concern? As an example, have one or both of the sensors been knocked out of alignment, causing the door to stop functioning as intended?
   • Has the homeowner performed regular or required maintenance on the garage door and its components?
   • Has the homeowner checked the electrical panel to ensure no breakers have tripped?

3. Potentially Warrantable Issues

   1. Overhead door motor does not function smoothly, causes door to bind, and/or interferes with manual operation of the door
      1. Caveat: Motors installed by homeowner or occupant after original date of occupancy void warranty of door operation
   2. Roller comes away from track
      1. Caveat: Signs of force or physical damage are not covered under warranty
   3. Missing parts (ie. rollers) potentially leading to damage or system operation issues
   4. Motor chain/cable broken
      1. Caveat: Motors installed by homeowner or occupant after original date of occupancy not covered under warranty
   5. Door paint finish inconsistent
   6. Corrosion appearing through finished surface
   7. Manual operation of door does not function as intended
   8. Missing light bulb in motor
      1. Missing bulb is technically a contractual issue between the builder and homeowner, unless the absence of light creates a safety or security issue within the garage space.
   9. Remote door closer not programmed
      1. For previously operational remotes, user programming error is not warrantable.
   10. Wall-mounted door closer does not open/close door
       1. Applicable to door closers exhibiting no power to device or fail to activate motor
       2. Caveat: A misalignment of the door sensors may cause the motor to halt after initially operating. This is by design to safeguard against personal injury or property damage in the event of an obstruction at the overhead door. Sensor misalignment reported after initial date of occupancy for single-family homes or first conveyance for common property is not covered under warranty
   11. No power to sensor(s)
       1. Caveat: Homeowner or occupant tampering with sensor wiring or power supply voids warranty
   12. Damage reported at or prior to original date of possession for single-family home or first conveyance for common property.

4. Non-Warrantable Issues

   1. Gaps between garage door and door frame allowing light, air, water, and/or snow to enter garage space
      1. As garages are not considered living spaces, heated or non-heated garages do not fall under the same scrutiny for air-tightness as living spaces. There is no BCBC or RCPG mandate for overhead doors to be weather-sealed. For ponding issues as a result of water ingress, refer to RCPG 14.5.
      2. Entry of vermin or insects through gaps is not warrantable.
   2. Gap between bottom of overhead door and pavement allowing light, air, water, and/or snow to enter garage
      1. As garages are not considered living spaces, heated or non-heated garages do not fall under the same scrutiny for air-tightness as living spaces. There is no BCBC or RCPG mandate for overhead doors to be weather-sealed. For ponding issues as a result of water ingress, refer to RCPG 14.5.
      2. Entry of vermin or insects through gaps is not warrantable.
      3. Caveat: If gap is large enough to cause an unreasonable safety or security breach, the gap may be deemed warrantable
   3. Sensors misaligned and report after original date of possession for single-family home or date of first conveyance for common property
   4. Water or snow enters garage through weather-stripping or gaps in or around overhead door
      1. While entry of water or snow is not itself a warrantable condition, refer to RCPG 14.6 for water that accumulates on garage floor.
   5. Squeaking rollers, hinges, and other moving parts. Lubrication of moving parts is part of maintenance.
   6. Damage of any kind reported after the original date of possession for single-family home or first conveyance for common property
   7. With exception to strata-titled buildings, detached garages are not covered under warranty

5. Prevention and Maintenance

   1. Ensure sensors are properly aligned.
   2. Ensure tracks are clear of debris and obstructions.
   3. Periodically tighten hardware to manufacturer's specifications.
   4. Inspect cables, rollers, and hardware for signs of wear or damage. Have worn or damaged items replaced by a qualified, licensed, and insured overhead door specialist.
   5. Lubricate moving parts with manufacturer-approved lubricant(s). When in doubt, have a qualified, licensed, and insured overhead door specialist apply lubrication and perform maintenance to help prolong the service life of the overhead door system.