9.2 Flooring: Carpet, Tile

1. Description

   Carpet tile is small dimensional sections of carpet intended to be glued into place. The benefit to carpet tile is the ease of the tile's replaceability in the event of damage or staining.

2. Warranty Period

   All new flooring receives 1-year warranty coverage for installation issues from the installer from the initial date of occupancy of the building. Any defects in products purchased by WUD directly from the manufacturer, rather than through the installer, must be handled between WUD and the manufacturer. The installer provides no warranty on manufacturer defects.

   When a building is sold, the WUD-supplied warranty coverage period will be as described in the contract between WUD and the buyer.

3. Potentially Warrantable Issues

   1. Carpet exhibits pulls*
   2. Seams showing**
   3. Carpet appears to be "shedding"***
   4. Stains, fading, or damage reported on or before completion for common areas
   5. Stains, fading, or damage reported on or before initial occupancy for residential units
   6. Carpet buckling or delaminating from subfloor†
   * As carpet tiles are self-contained units, pulls and shedding are highly uncommon. Aggressive cleaning equipment and foot traffic may contribute to premature decay of carpet fibers and backing. Pulls and/or shedding may be warrantable, but require in-person review for accurate determination.
   ** Carpet tiles are butted edge to edge and adhered to the subfloor. They may have light separations between them depending on the surface they’re attached to and the method of installation. Where gaps between tiles are excessive, the issue may be warrantable, but requires in-person review for accurate determination.
   *** If noted on or before building or unit completion, and where fading appears to be the result of a manufacturing or installation defect, faded carpeting may be considered for warranty coverage. Fading of carpeting may occur from direct exposure to sunlight, heavy foot traffic, and/or cleaning chemicals. The length and frequency of exposure to sunlight could cause premature fading. These conditions are not warrantable.
   † Buckling or delamination may be warrantable provided the issue is the result of installation defect. Oversaturation from cleaning, application of heat, accidental or intentional physical force, and/or pet urine are not considered warrantable.

4. Non-Warrantable Issues

   1. Stains, fading, or damage reported after completion for common areas
   2. Stains, fading, or damage reported after initial occupancy for residential units

5. Prevention and Maintenance

   1. Never use bleach, coloured chemicals, and/or harsh chemicals on carpeting. Follow manufacturer recommendations for chemically cleaning or treating carpeting
   2. When applying carpet-friendly chemicals for cleaning, follow the recommended dilution rates. Less is more with carpet cleaning solutions.
   3. Do not oversaturate carpeting with liquids as standing fluids may cause premature decay of mesh and promote microorganism growth. Extract excess liquids promptly.
   4. Hot water extraction cleaning methods are recommended for stain removal. Steam cleaning may cause stains to set in permanently, as well as cause buckling, shrinkage, and delamination of glues.
   5. Vacuum high-traffic areas frequently to remove sand and other small, rigid debris that may contribute to “cutting” of carpet pile and premature wear.
   6. Clean spills immediately to avoid permanent discolouration and setting of odours into carpeting and subfloor materials.
   7. Wait for carpeting to dry completely before replacing furniture to avoid colour transfer to carpet and rusting of metal furniture components.
   8. Apply window coverings in area receiving direct sunlight to minimize the potential of fading.