9.1 Flooring: Carpet, Broadloom

1. Description

   Broadloom carpeting is large rolls of carpeting custom cut to fit spaces. They will often be seamed together at doorways or in areas where the carpet section is not large enough to cover the entire room. Broadloom carpet is flexible and can be stretched into place to create a smooth, even surface.

2. Warranty Period

   All new flooring receives 1-year warranty coverage for installation issues from the installer from the initial date of occupancy of the building. Any defects in products purchased by WUD directly from the manufacturer, rather than through the installer, must be handled between WUD and the manufacturer. The installer provides no warranty on manufacturer defects.

   When a building is sold, the WUD-supplied warranty coverage period will be as described in the contract between WUD and the buyer.

3. Potentially Warrantable Issues

   1. Carpet exhibits pulls*
   2. Seams showing**
   3. Carpet appears to be "shedding"***
   4. Stains, fading, or damage reported on or before completion for common areas
   5. Stains, fading, or damage reported on or before initial occupancy for residential units
   6. Pile reversed (inconsistent directionality)
   7. Carpet buckling, pulling away from walls, or delaminating
   * Aggressive cleaning equipment and foot traffic can cause pulls in carpeting, although rare in commercial-grade carpeting, which is designed specifically to withstand wear. Pulls occurring at edges and seams, creating a visibly noticeable and abnormal appearance, may be warrantable, but require in-person review for accurate determination.
   ** Carpeting is manufactured in certain widths and lengths. As such, seams will be required depending on the room configuration and length of corridors. This is unavoidable and normal for the industry. Some seams may be more apparent than others depending on the pile height, type of material, pattern, lighting conditions, etc. These are not considered defects and receive no warranty coverage. However, where the directionality of the carpet changes at a seam or where sections of carpeting were not installed tightly at a seam, this may be warrantable, but requires in-person review for accurate determination.
   *** Carpet pile is attached to a mesh backing. When the backing is cut, fibers may come loose at edges or seams, giving the appearance of shedding. Loose fibers may continue to appear for months or years after installation. This is normal and not deemed a warrantable defect. Where fibers pull out of carpeting, causing bare patches, a warrantable defect may be present and will need an in-person review to determine cause.

4. Non-Warrantable Issues

   1. Stains, fading, or damage reported after completion for common areas
   2. Stains, fading, or damage reported after initial occupancy for residential units

5. Prevention and Maintenance

   1. Never use bleach, coloured chemicals, and/or harsh chemicals on carpeting. Follow manufacturer recommendations for chemically cleaning or treating carpeting
   2. When applying carpet-friendly chemicals for cleaning, follow the recommended dilution rates. Less is more with carpet cleaning solutions.
   3. Do not oversaturate carpeting with liquids as standing fluids may cause premature decay of mesh and promote microorganism growth. Extract excess liquids promptly.
   4. Hot water extraction cleaning methods are recommended for stain removal. Steam cleaning may cause stains to set in permanently, as well as cause buckling, shrinkage, and delamination of glues.
   5. Vacuum high-traffic areas frequently to remove sand and other small, rigid debris that may contribute to “cutting” of carpet pile and premature wear.
   6. Clean spills immediately to avoid permanent discolouration and setting of odours into carpeting and subfloor materials.
   7. Wait for carpeting to dry completely before replacing furniture to avoid colour transfer to carpet and rusting of metal furniture components.
   8. Apply window coverings in area receiving direct sunlight to minimize the potential of fading.